Frequently Asked Questions
Everything you need to know about your Mott Optical Group experience.
How do I know if the frames will fit my face shape?
We provide detailed measurements for every frame, including lens width, bridge distance, and temple length. You can also use our virtual try-on tool or visit one of our New York City locations for a professional fitting by our expert opticians.
Do you accept vision insurance for online orders?
While we do not process direct insurance claims on our website, we provide a detailed itemized receipt with every purchase. You can submit this receipt to your provider (such as VSP, EyeMed, or BlueCross BlueShield) for out-of-network reimbursement.
How long does it take to receive my prescription glasses?
Standard orders typically ship within 7-10 business days. This allows our laboratory time to custom-craft your lenses to your specific prescription and perform a rigorous quality control check before they are sent to you.
What is your return policy for eyewear?
We offer a 30-day return policy for most frames in their original, unworn condition. Please note that custom prescription lenses are tailored to your specific needs and may be subject to a restocking fee or partial credit depending on the order type.
Can I replace the lenses in frames I already own?
Yes, we offer a 'lens-only' service. You can bring your current frames into any Mott Optical Group boutique, and we will help you select the best lens technology—from blue light blocking to high-index materials—to fit your existing style.
Are your designer frames authentic?
Absolutely. Mott Optical Group is an authorized retailer for all the brands we carry, including exclusive designer labels and our own curated house brands. All eyewear comes with original packaging and a manufacturer's warranty.